1. Acceptance of Terms
By accessing or using Purple Squad, you agree to these Terms and Conditions. If you do not agree, please do not use the platform or book a service through Purple Squad.
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These terms explain how customers may use Purple Squad and book services through the platform.
By accessing or using Purple Squad, you agree to these Terms and Conditions. If you do not agree, please do not use the platform or book a service through Purple Squad.
Purple Squad helps customers discover and book home services such as appliance repair, cleaning, installation, and related support services. Service availability, pricing, slot availability, and technician assignment may vary by city, locality, service type, and operational capacity.
Customers must provide accurate contact details, address information, service requirements, and access instructions. Customers are responsible for ensuring that an adult is available at the service location and that the technician can safely access the area where service is required.
Bookings are subject to serviceability checks, technician availability, and confirmation by Purple Squad. Rescheduling and cancellation may be restricted by policy windows, operational constraints, or payment status. Any applicable refund or cancellation handling will follow Purple Squad's active policy at the time of the request.
Prices shown on the platform may include starting prices, package prices, inspection charges, advance amounts, or estimated charges. Final pricing may depend on service scope, spare parts, customer approval, and technician inspection. Payments may be processed through authorized payment providers, payment links, or approved offline methods where enabled.
Service professionals are expected to follow Purple Squad service standards. Customers should avoid sharing unnecessary sensitive information with technicians and should report any issue to Purple Squad support promptly.
Customers may submit ratings, reviews, comments, photos, or feedback. You agree not to submit unlawful, abusive, misleading, defamatory, confidential, or irrelevant content. Purple Squad may moderate or remove content that violates platform standards or applicable law.
Purple Squad may update, modify, suspend, or discontinue platform features, service categories, pricing, areas, or workflows from time to time. We aim to keep the platform reliable, but uninterrupted access is not guaranteed.
To the extent permitted by applicable law, Purple Squad is not liable for indirect, incidental, special, consequential, or punitive damages arising from platform use, service delay, third-party provider actions, payment provider downtime, or circumstances beyond reasonable control.
For service issues, account support, booking help, cancellation questions, or legal queries, contact Purple Squad using the support details below.